Milan Freight Services Kenya Ltd

简介

COMPANY PROFILE Who we are? Milan Freight Services Kenya Ltd (MFS) is a limited company incorporated in Kenya with an aim of providing Shipping agency services, International freight forwarding, NVOCC and Transportation in Kenya and the World. We are licensed shipping agent under MSS regulations Kenya. Location, Port of Mombasa is and busiest International Sea Port along the East African Coast. MFS strategic location near the port of Mombasa makes it easy for us to offer timely services to the ships and more at the time of need. Our advantaged location also enables us to serve the Kenya’s Hinterlands Namely Uganda, Rwanda, Burundi, Democratic Republic of Congo, Southern Sudan, Tanzania, Ethiopia and Now Somalia. Our Objectives ? Provide efficient timely services to the ship, cargo owner, clearing agents and the crew members. ? Promote and maintain clean and sustainable environment. ? Ensure maximum safety to all involved parties during our undertaking. ? Bench mark our services to the international standards in an effort to attain ISO certification the near future. Our Services To the Ship and the crew ? Ship documentation and berth booking. ? Ship owner representation. ? Ship chandelling, Fresh water supply, Food supply, Refuse collection, ? Organize Cargo tallying and survey. ? Immigration clearance, Crew hospitality, Entertainment, Game drives and tour, Embassy visit advance booking. ? Hospitalization and evacuation if need be. To the cargo owner and International freight Forwarders. ? NVOCC ? LCL/FCL Imports and Exports ? International shipping agent nomination ? Receiving and handing over ? Container stripping ? Lift on Lift off. ? Custom clearance ? Change of Mode ? Logistics and transportation. Our Commitments ? We are committed to serve you with efficiency, diligence and professionalism. ? You will be treated with courtesy and consideration, our staff will be helpfully to see that your need are attended with the urgency they deserve. ? We shall exercise utmost integrity and confidentiality while providing our services. ? We shall uphold transparency while transacting with you. Your Rights ? As our valued customer you have a right to transact with MFS. ? Make enquiries or complains when not satisfied. ? Offer suggestions to enable us offer customized services. ? Clear written explanations of the changes that may affect directly affect you. ? Getting efficient timely services. ? Refer any service-related issue to a higher office. ? Acknowledgement and response to your enquiries. Expectations from you You can help us serve you better by:- ? Supplying accurate and timely information required to serve you. ? Provide accurate and timely documentation to facilitate fast proceedings. ? Being courteous to our employees. ? Keeping us informed about your organization and expectations from us. ? Upholding transparency while transacting with us. ? Give any extra ordinary safety measures needed in the undertakings. ? Make timely payment and bill settlement facilitate smooth operation. ? Give feedback on services delivered. Continuous assessment, monitoring and adherence to the comments herein will be observed. We welcome your comments and suggestions to improve the above charter.